Frequently Asked Questions

iÖGO is naturally sweetened! We use sugar cane, a natural sweetener that provides the perfect level of sweetness to our delicious yogourts, without the aftertaste associated with artificial sweeteners. iÖGO does not contain sucralose (an artificial sweetener), nor does it use Stevia. All our yogourts are free from artificial colors or flavors! Except for our vanilla yogurt, all iÖGO flavors contain delicious pieces of fruit, offering you the most authentic fruity taste. After all, nothing tastes better than quality ingredients!

Unfortunately, our 0% lineup is not lactose-free (for now!). However, we have several delicious options for you to enjoy if you are lactose intolerant. For more information on these products, click here.

If the store already carries our products, you may ask the manager of the dairy section to order the product you are looking for. If the product is still not on the shelves, contact us and we will gladly help you locate the product in your area.

We use a unique blend of probiotic cultures in our yogurts. Each 100 g portion contains more than 1 billion active probiotic bacteria. Our yogurt contains the patented BB-12 Bifidobacterium Lactis probiotic.

Active bacterial cultures and probiotic cultures are two different ingredients. Active bacterial cultures are an integral part of yogurt production. The bacterial cultures will digest the milk and cream and result in a creamy yogurt. Probiotic cultures have a positive effect on the digestive system and are always included in the ingredients lists of our products.

Several strains used in the production of our yogurts are added after the pasteurization and homogenization processes are completed to ensure they remain live, throughout the life cycle of the product.

To make yogurt, the following active bacterial cultures are required:

-Streptococcus thermophilus

-Lactobacillus bulgaricus

The active bacterial cultures added to milk cause fermentation, which transforms the product to give it a firmer texture and change its taste.

Traditional Greek-style yogurt involves straining yogurt to increase its firmness. Our process concentrates the protein and calcium naturally found in milk and therefore gives the yogurt a thick, smooth texture. Greek-style yogurt has more protein than stirred yogurt.

Yes, all of our products are pasteurized and homogenized. Although pasteurization is carried out at different stages, depending on the product, it is nevertheless an essential step in the manufacturing process of every dairy product (except for select cheeses made with unpasteurized milk).

Yes, we have many different yogurts with no fruit pieces, including, all our plain and vanilla flavoured yogurts. Our Creamy line contains a peach and strawberry yogurt, made with fruit purée, available in 650 g, 2 kg and 4 X 100 g sizes. Additionally, our Creamy yogurt dessert flavour multipacks (Strawberry Shortcake, Lemon Pie, Crème Caramel and Mocaccino) in the 16 x 100 g size are smooth as well. Finally,our entire Iögo Nanö line is free of fruit pieces.

Our iögo 0% contains 25% less sugar than our regular yogourt, more specifically the 16x100g Strawberry shortcake/Lemon pie/Crème caramel/Mocaccino.

Probiotics are live microorganisms that have a positive effect on gut health when consumed. They are best described as live healthy bacteria that aid in digestion.

Although our facilities are not certified as gluten-free, Iögo products do not contain any ingredients derived from gluten. Products containing gluten are labelled accordingly.

Yes! We make a delicious variety of lactose-free yogurts. For more information on these products, click here: https://iogo.ca/en/products/.

No. Lactose intolerance is caused by a decrease in the body’s production of lactase. Lactase is an enzyme that helps digest lactose, the natural sugar found in milk. The most common symptoms are swelling, cramps and diarrhea. A dairy allergy is an immunological reaction to casein, the protein found in milk.

In addition to being a source of dietary energy, protein has several essential roles, including the creation and maintenance of muscle mass. It has been clearly demonstrated that our resting metabolic rate, or energy expenditure at rest, is related to muscle mass*. It is therefore important to maintain muscle.

*Reference: Weinsier, R.L. et al. “Reexamination of the Relationship of Resting Metabolic Rate to Fat-Free Mass and to the Metabolically Active Components of Fat-Free Mass in Humans.” Am.J.Clin Nutr. 1992; 55(4): 790-94.

The information listed in the Nutrition Facts table must meet the requirements of the Canadian Food Inspection Agency (CFIA). The quantity of carbohydrates listed must include the total amount of the following: sugars (e.g., monosaccharides such as glucose, and disaccharides such as sucrose), dietary fibre, starch and sugar alcohols. In a serving of yogurt, the following types of sugar are generally found: lactose (the sugar naturally found in milk), fructose (the sugar naturally found in fruit) and sucrose (added sugar).

The information listed in the Nutrition Facts table must meet the requirements of the Canadian Food Inspection Agency (CFIA). The quantity of carbohydrates listed must include the total amount of the following: sugars (e.g., monosaccharides such as glucose, and disaccharides such as sucrose), dietary fibre, starch and sugar alcohols. In a serving of yogurt, the following types of sugar are generally found: lactose (the sugar naturally found in milk), fructose (the sugar naturally found in fruit) and sucrose (added sugar).

All iögo products are made from milk that is fortified with vitamin D. iögo 0% and iögo Greek 0% products are made from milk fortified with vitamins A and D.

Calcium helps the formation and maintenance of strong bones and healthy teeth. Vitamin D plays the same role, while also improving the absorption and use of calcium and phosphorus.

Freezing does not affect the nutritional value of yogurt, but the texture will be greatly affected. Except for Iögo nanö tubes, which are specially formulated to resist freezing, we do not recommend that you freeze yogurt.

Yogurt is a perishable item. Therefore, this date is required to advise consumers of the product’s shelf life. The date indicates the end of the period during which the product retains its full flavour and nutritional value when kept at a temperature between 1°C and 4°C. It is not recommended to consume dairy products after their expiry date.

The most important factor in retaining the quality of the yogurt is temperature control. Yogurt should be stored at a temperature between 1°C and 4°C. Place yogurt in the refrigerator immediately as short periods of time at room temperature can cause off flavours and spoilage earlier than the ‘’best before’’ date. Moreover, as yogurt is sensitive to odours, store it away from strong-smelling food.

All of the Iögo yogurts are Kosher certified (COR) by the Kashruth Council of Canada.

The only animal by-products used in our products are milk, cream, milk powder and milk proteins. All of our yogurts are gelatin-free.

iÖGO uses only 100% Canadian milk in the production of its products. The symbol is a seal of origin that guarantees the dairy products you’re buying are made entirely from 100% Canadian milk or milk ingredients.

No! In Canada, the use of growth hormones is prohibited for dairy cows, and antibiotic use must comply with Canadian law. In addition, milk is tested at the plant for antibiotics. If antibiotics were found in the milk, it would be discarded.

Although these containers can be reused, it is not recommended to use them for food storage.

If the outer plastic shrink-wrap isn’t open or damaged, you can rest assured that the product has never been opened

The cap has been designed for children aged three years and older who are able to drink from spill-proof cups. Iögo nanö is the only drinkable yogurt with this innovative solution, which is great for both kids and parents. Thanks to the practical reclosable and spill-proof cap, kids can enjoy Iögo nano drinkable yogurts anywhere without making a mess.

Our consumers’ environmental concerns have been carefully considered. All cardboard packaging is recyclable, as are drinkable yogurt bottles, tubes, pouches and plastic containers in 60 g, 95 g, 100 g and 650 g sizes. The 60 g and 100 g containers are made with plastic number 6. The 650 g containers are made using plastic number 5.